Policies

Privacy Policy

Soir Fragrances is committed to a smooth, fair experience with every order. This Privacy Policy explains how we handle information in connection with your purchases and any return or exchange requests related to defective or damaged products.

Information we use for orders

When you place an order or contact us about an order, we use the details you provide (such as your name, contact information, and order information) only as needed to process your purchase and to respond to eligible return or exchange requests.

Returns & exchanges requests

If you submit a return or exchange request, we will use the information you share about your order and the product condition solely to evaluate whether the request meets our guidelines:

• Returns or exchanges are accepted only where the product is defective or damaged.
• Requests must be submitted within 14 days of receiving the order.
• Requests after the 14-day period, or for change of mind / personal preference, are not accepted.

Contact

For questions about your order information or a return/exchange request, please reach us via our Contact page.