Shipping and Returns
Policies
Returns & Shipping
To ensure a smooth experience with every order, we have established the following guidelines for returns and exchanges. These guidelines help us maintain the quality and standards of our products while ensuring fairness for all customers.
Returns & Exchanges
- Returns or exchanges are accepted only in cases where the product is defective or damaged.
- Returns or exchanges due to change of mind, personal preference, or any reason unrelated to a defect or damage are not accepted.
- Any eligible return or exchange request must be submitted within 14 days of receiving the order.
- Requests submitted after the 14-day period will not be accepted, even if the product would otherwise qualify for a return or exchange.
Shipping
We prepare every order with care so your fragrance arrives safely and ready to wear.
- Free Shipping+ is available on eligible offers and collections as shown at checkout.
- Once your order is confirmed, we process and dispatch it as quickly as possible.
- For shipping questions about a specific order, contact us with your order details.
Thank you for your understanding and for respecting our return and exchange policy.